Informed consent, transparency and patient communication protocol

Patient Safety

KEIT DAY HOSPITAL

Informed consent, transparency and patient communication protocol

Official Manual of Clinical, Care and Organizational Protocols

1. Document Control Information

2. Scope of Application

Applicable to all clinical and administrative pathways within the facility involving assessment, quotation, contract, informed consent and follow-up.

3. Responsibilities

• Surgeon: medical and clinical explanation of indications, limitations, risks and potential complications.
• Patient Coordination Team: delivery of documentation, organizational guidance and informational support.
• Clinical Directorate: supervision of document content and documentation traceability.

4. Operating Procedure

• Provide the patient, sufficiently in advance of the procedure, with a detailed quotation, contract, warranty certificate and informational documentation.
• Explain, in a clear and understandable manner, the realistic objectives, limitations, expected recovery, risks and possible complications of the procedure.
• Send the informed consent document to the patient by email before the procedure to allow careful review and informed questions.
• Verify that the patient has understood the documentation and has had sufficient opportunity to request clarification.
• Obtain all required signatures and archive the complete documentation.
• Ensure traceability of all significant communications before and after the procedure.

5. KEIT Operational Standards

• KEIT prioritizes financial and clinical transparency: no unexpected costs, a detailed contract and a warranty certificate.
• Informed consent is carefully explained and is never treated as a mere administrative formality.
• Key communications are also summarized and documented in writing.

6. Records and Documentation

• Quotation and contract.
• Informed consent.
• Document delivery emails.
• Register of significant communications.

7. Review and Updates

Periodic review of forms and the language used when communicating with patients.

8. Related Attachments and Forms

• Operational checklists, recording forms, audit sheets and maintenance registers applicable to this protocol.
• Any department-specific or equipment-specific technical attachments are referenced in the relevant local operating instructions.

9. Final Approval